🤗 We want to make sure our support is effective and enjoyable for you so we are constantly working on improving the quality of our support service.
Things got very busy during the pandemic. Some of you had to wait a little longer than usual to hear from us. Here’s what we did to tackle the issue: We hired more staff and improved internal processes. Today, our workload and average response times are back to normal. We are proud of our Customer Support Team and we are grateful for your patience and understanding.
🧑💻 We have also introduced a new ticketing system to help us process customer queries. Now, if you have a question for us, choose the question category and fill out a form.
Two important points to keep in mind when contacting Tilda Customer Support: 1. Always include a link to the problem page. 2. Please be as specific as possible when asking a question or describing an issue.
We believe that the new ticketing system will help us deal with your queries faster and provide more comprehensive, high-quality answers.
💫 These changes may be invisible to the eye but this is a big step for us. We will continue improving the system so it works better, for us and for you. We care. We sincerely hope to make the process of creating a website in Tilda easy and enjoyable.