A Customer Journey Map (CJM) isn't just a diagram — it's a way to see how users interact with your product through their own eyes. If it's not thought through, you risk building an experience that simply doesn't work — and losing them along the way.

Read our new article to learn what a Customer Journey Map is, how it differs from a user flow, and how to build an effective one 👉 https://tilda.education/en/what-is-cjm