What happened: On April 21, starting at 08:15 AM Eastern Daylight Time (UTC -4), some websites with SSL Certificates couldn't be accessed.
What was the problem: A global outage occurred on the side of one of our partner companies that ensures the SSL Certificates issue and the correct operation of the websites over HTTPS.
What has been done: We developed a solution to migrate to another service and provided users with the opportunity to switch to another service without waiting for a solution to the partner's problems. To do this, a notification about a failure appeared in the personal account with instructions for changing IP addresses in the DNS settings of the domain registrar. We also posted a step-by-step guide in the personal account of the platform, support specialists answered users' questions and helped them solve the problem.
Users who changed their IP addresses had their websites operational over HTTPS protocol after a while.
Monitoring: On April 21 at 12:00 PM Eastern Daylight Time (UTC -4), most of the SSL Certificates issued by our partner started working again. Most of the websites have been fixed and made available over HTTPS without changing the IP address.
To date, most of the websites are fixed and working properly, only in exceptional cases websites may still experience problems. We continue to monitor the situation and are working to resolve the issue.